Babywear exchange and return policy
If the product has a manufacturing defect, God forbid, the product will be returned without the customer bearing the shipping cost and the customer will be compensated for the return shipping cost.
Secondly: In the event of a desire to exchange or return
Without a manufacturing defect
the conditions
1- The product must be packaged and in its original condition, never been used, and must be completely identical to the condition of purchase.
2- The return period should be a maximum of three days from the day the order is received, and the replacement period should be 7 days from the date the order is received.
3- The presence of the purchase invoice
4-The customer bears the costs of return and delivery
5- Delivery within Riyadh is free when purchasing 95 riyals or more, but in the case of return, the customer will bear it. Delivery value and return value
Products are not returnable or exchangeable
· Customized products that are equipped with the embroidery of the name of the newborn, as they are products made specifically for you and are difficult to return or exchange.
· Products that were completely assembled and extracted from the cardboard, for example (walkers, sitting chairs, strollers, beds, etc.)
· Personal products or fall under personal care, for example (underwear, socks, bathing suits, shoes, girdles)
· Products that have been used and are no longer in the condition in which they were received
After we receive the order
Verify the product and its compliance with the conditions
The customer has the right
* Replace the product with another product of the same value
*Or refund the value of the product
If you wish to return the product, the amount will be transferred within a maximum period of 14 days from our receipt of the request and after ensuring that it agrees to the conditions.
What do I do if I want to return or exchange the order?
Message us on WhatsApp
0538475189
And send a picture of the product
And send the bank account if desired
To retrieve the request
A waybill will be printed for return
And deliver it to your nearest branch
